400 01 13520
Privacy Policy

DR Corporation Limited(“DR”,“We”,“Us”or“Our”) acknowledge(s), respect(s) and protect(s) the personal information provided by you to DR and your personal privacy. DR commits itself to protecting your personal information and privacy, and makes every effort to ensure information security.

This Privacy Policy explains how we collect, use, store, share and transfer your information when you use our products and/services, as well as the way we provide for you to access, update, delete and protect your relevant information. Before using our services,please ensure you have carefully read and understood this policy.

The Policy includes:
I. How We Collect and Use Your Personal Information
II. How We Share, Transfer and Publicly Disclose Your Personal Information
III. How We Store Your Personal Information
IV. How We Protect Your Personal Information
V. How We Transfer Your Personal Information Globally
VI. How You Manage Your Personal Information
VII. Protection of minors' information
VIII. Amendments and Updates
IX. How to Contact Us

 

How We Collect and Use Your Personal Information

Based on the principles of legitimacy, openness and necessity, we collect and use your personal information, including the information you provide when registering on our website and the information you actively provide to us when using our services, for the following purposes only:

1. User Registration and Login

When registering, you are required to provide us with your own E-mail, and we will verify whether your identity is valid by sending an E-mail verification code. You may supplement or amend your profile photo, username, real name, mobile phone number, gender, relationship status, date of birth, star sign, blood type, occupation, detailed address, hobbies, and declaration of true love after the registration. Your additional information will help us provide you with personalized products or service recommendation and a better shopping experience, but if you do not provide the additional information, it will not affect the basic functions of your purchase  and services.

2. Order

You are aware of and agree to DR's basic idea that “A man can order only one ring in his lifetime”. We will call on system data and check against the information submitted by you, in order to verify your identity and ensure that you are eligible for purchase. When you are ready to settle your payment, you are required to provide your name and passport number (or other ID number that can prove your identity), and we will verify whether you have purchased
our products and services before. If the verification result shows that you have not purchased a DR diamond engagement ring before, you are not allowed to purchase our other products; if the verification shows that you have
already purchased a DR diamond engagement ring, you will be allowed to purchase other products, but not another engagement ring.

In order to complete payment, DR will generate an order for you to purchase the products or services. You are required to fill in the consignee information (including name, detailed address, and mobile phone number) and the mobile phone number for receiving the order and delivery notice (“Order Information”). You may also fill in your anniversary information (including your birthday, partner`s birthday, wedding/true love anniversary) and order message/remarks. If you do not fill in the additional information, it will not affect your order submission.

3. Payment

After placing an order, you may choose the payment service provided by the third-party payment institutions cooperating with DR (including Paypal, “Payment Institutions”). We need to share your payment information with these Payment Institutions to enable them to confirm your payment instructions and complete the payment.

4. Product Delivery

After submitting the order and completing the payment, you may choose express delivery or pick-up at the store. If you choose express delivery, the third-party delivery companies will deliver your orders. You are aware of and agree that the third-party delivery companies will use your Order Information to ensure that your order can be delivered correctly.

5. Appointment

In order to ensure your purchase of satisfactory products, you may make an appointment with DR for an in-store experience. When making an appointment, you are required to provide us your name, mobile phone number, arrival time and the selected store, and we will verify whether your identity is valid by sending an SMS verification code. We will collect your geographic location information and recommend the nearest store for you. You may also make an appointment with your selected store by yourself.

6. Customer Service and After-sales

We provide you with consummate after-sales service, including free lifetime care, and full returns or exchange within fifteen (15) days.

When you need us to provide after-sales and consulting services, we will use your name, mobile phone number and Order Information to verify your identity, inquire about the services you need and retain our communication records.

7. Maintain and Improve our Services

We may use your personal information for internal auditing, data analysis and research, in order to continuously maintain and improve our services and provide you with updated and better products and services. We will analyze and research your personal information only after desensitization, de-identification or anonymization, so as to fully protect the security of your personal information.

8. Marketing and Promotion

When you join our marketing or promotional activities, we will collect and use your contact information, including your name and mobile phone number, in order to provide you with more comprehensive and timely information and services. If you choose not to accept our marketing and promotional information, you may contact us at any time to turn off this function.

 

We will seek your consent in advance when using your personal information for other purposes not specified in this Privacy Policy.

You are fully aware that we do not have to obtain your authorization and consent to collect and use your personal information in the following cases:

1. Related to the fulfillment of obligations under laws and regulations by the personal information controller;
2. Directly related to national security or national defense security;
3. Directly related to public security, public health or major public interest;
4. Directly related to criminal investigations, prosecutions, trials or execution of court decisions;
5. For the purpose of safeguarding the life, property or other significant legitimate rights and interests of the subjects or other individuals in cases where it is difficult to obtain consent from the subjects;
6. The personal information involved is disclosed to the public by the subject of the personal information;
7. Essential to the signing and performance of a contract requested by the subject of the personal information;
8. Your personal information is collected from legally and publicly disclosed information, such as legal news reports and government information disclosure;
9. The collection and use of personal information are essential to maintaining safe and stable operation of the products or services provided, such as the discovery and handling of product or service failures.

 

How we obtain your personal information from a third party

When you log in through a third-party account such as Facebook, we will obtain from said third party the account information (profile photo, username) you have authorized them to share. When you purchase our products on third-party websites such as JD.com and T-mall.com, we will obtain your name, mobile phone number and delivery address from these third parties, so as to ensure that you can successfully get the products that you require.

We will use your personal information in compliance with applicable laws and regulations after confirming the legality of the personal information source in accordance with the agreement with these third parties.

We hereby covenant that we will require these third parties to explain the personal information source and confirm the legitimacy of the personal information source when obtaining your personal information indirectly from them. We will understand and prudently note that these third parties have obtained the full scope of authorization and consent for processing your personal information, including the purpose of use, and whether you have authorized the transfer, sharing, public disclosure thereof, etc. If the personal information processing necessary for us to conduct business exceeds the scope of your authorization and consent, we will obtain your express consent within a reasonable period of time after obtaining your personal information or before processing your personal information.

 

How We Share, Transfer and Publicly Disclose Your Personal Information

Share

We will only share your personal information in the following cases under the premise that we have obtained your authorization in advance or where they form a part of laws and regulations, legal procedures, mandatory administrative or judicial requirements:

1. We may share your personal information with our affiliates (the companies invested in and owned by DR Corporation Limited). We will only share the  required personal information within the scope of the purpose stated in this Privacy Policy. If the affiliates need to change the purpose of personal information processing, they will ask for your authorization and consent once more.

2. We may share your relevant personal information with partners and third parties, so as to ensure the smooth completion of the services provided to you. Specifically:

     1) Logistics distribution service providers. If you chooseto purchase our products online, we need to share your order delivery information with our logistics service providers to ensure correct delivery;

     2)Payment service providers. In order to ensure smooth payment, we need to share your payment information with the Payment Institutions to enable them to confirm your payment instructions and complete the payment.

We have signed strict non-disclosure agreements with the above parties in terms of data sharing, requiring them to handle your personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.

Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

1. We have obtained your explicit consent or authorization in advance;

2. We provide your personal information in accordance with applicable laws and regulations, legal procedures, and/or any mandatory administrative or judicial requirements;

3. We provide your personal information in accordance with relevant agreements (including electronic agreements signed online and corresponding platform rules) or other legal instruments signed with you;

4. When the transfer of personal information is involved in a merger, acquisition, asset transfer or bankruptcy liquidation or similar transaction, we will require the new company or organization holding your personal information to continue to be bound by this Policy; otherwise we will require the new company or organization to seek your authorization and consent again.

Public disclosure

We will conditionally disclose your personal information only in the following cases and under the premise of taking all reasonable safety measures:

1. Subject to your needs, we may disclose your designated personal information in a manner that is explicitly agreed by you. Based on DR's basic ideathat “A man can order only one ring in his lifetime”, we can provide anopen query function for user purchase information records, but the activation of such function may cause your name, product purchase information, purchase time and other purchase records to be disclosed. Please consider carefully and decide whether to launch such a query function. If you turn on this query function, we will verify that the inquirer has obtained your authorization in the manner of “passport number (or other ID number that can prove identity) and account password”. If the verification is successful, we will disclose the information about whether you have purchased DR products in the past. You may turn off this function by contacting us at any time.

2. In cases where your personal information is required to be provided in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information based on the requested personal information type and the manner of disclosure.

 

How We Protect Your Personal Information

1. Information security is our primary concern. We make every effort to protect your personal information from unauthorized or accidental acquisition, processing or destruction at any time. We protect your personal information by taking different physical, electronic and management measures, in order to fulfill our commitment to information security. If your information is accessed without authorization, publicly disclosed, tampered with, or destroyed as a result of our actions, resulting in damage to your legitimate rights and interests, we shall bear the corresponding legal liability.

2. The secure area of our website features a secure socket layer protocol and 2048-bit encryption technology. This is the current industry standard for protecting data security on the Internet. When you provide sensitive personal information on our website, it will be automatically encrypted for subsequent secure transmission. Our website server is equipped with a firewall, and our system is under constant surveillance to prevent unauthorized access.

3. We have established a strict security system to prevent any unauthorized person from accessing your information. We strictly manage our employees who may have access to your information, including, but not limited to, taking different authorization controls for different positions, signingconfidentiality agreementwith relevant employees, formulating and implementing rules and regulations concerning information confidentiality and security, and providing all required training.

4. Except for the purposes of complying with laws, regulations or regulatory requirements,or based on your or other relevant parties' separate express consent or authorization,we will not disclose your personal information to any third party. When we need to use the services provided by external service organizations/persons, we will also agree with them a set of strict confidentiality obligations and require them to handle personal information in accordance with our Privacy Policy and security standards.

5. For the security of your information, you have the same important responsibilities as we do. You shall properly keep your personal information, including your account information and identity verification information (such as username, password and other dynamic passwords, verification codes, etc.), as well as the documents, equipment or other media that are related to or may record such information, and shall only use such information and relevant documents, equipment or other media in a safe environment. At any time, you shall not disclose to any other person or allow anyone to use such information or documents, equipment or other media. If you believe that your personal information and/or relevant documents, equipment or other media have been leaked, lost or stolen, or in any other cases that may affect your safe use of our products, equipment or services, you shall immediately notify us, so that we can take appropriate measures to prevent further losses.

6. In the unfortunate event of a personal information security incident, we will activate a contingency plan and take corresponding remedial measures to prevent the incident escalating and any further losses being incurred. At the same time, we will inform you the following things in accordance with the requirements of all laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, any suggestions for how you can prevent and reduce risks, any applicable remedial measures, etc. We will promptly inform you of the relevant situation of the incident by E-mail, correspondence, phone, SMS, push notification or other appropriate ways. When it is difficult to inform the individuals affected one by one, we will issue an announcement in a reasonable and effective manner. At the same time, we will also report personal information security incidents and their handling to the regulatory agencies in accordance with the requirements of laws, regulations and regulatory agencies.

7. For further consultation or assistance, you may contact the Legal Department, or our department responsible for data security at +86 0755-86700836-8028.

 

How We Store Your Personal Information

1. Storage location

In principle, we will store your personal information in Europe.

2. Storage period

Based on DR's basic idea and purchase rules that “A man can order only one ring in his lifetime”, and only for the purpose of verifying identity and transaction information, we need to permanently retain your name and passport number (or other ID number that can prove identity) and the model of the purchased product to compare the purchase records in our internal system, for the purpose of fulfilling your promise of true love. We will take different measures to fully protect the security of your personal information.

If you disagree to our permanent retention of your above information, it means that you may disagree with our basic philosophy, our purchase rules and registration agreement. We are sorry that we are unable to provide you with our products and services.

If we terminate our services or operations, we will notify you at least thirty (30) days in advance, and delete or anonymize your personal information after terminating our services or operations.

 

How You Manage Your Personal Information

With regard to your personal information, you may enjoy the following rights:

1. Access to and correction of your personal information

Unless otherwise required by laws and regulations, you have the right to access and correct your personal information at any time. You can access and amend your personal information, adjust the bound account number, amend your password and manage your delivery address through [Account Management].

2. Deleting your personal information

Except for your name, passport number (or other ID number that can prove identity) and model of the purchased products, which you have authorized and agreed to be permanently stored based on DR's basic idea, you have the right to request to delete personal information in the following cases:   
   1)If our personal information processing breaches laws and regulations;      
   2)If we collect and use your personal information without your consent;      
   3)If our personal information processing breaches our agreement with you;      
   4)If we terminate our services and operations.

If we decide to respond to your deletion request, we will also notify the entities that have obtained your personal information from us and require them to delete your personal information in a timely manner, unless otherwise required by laws and regulations, or if these entities have obtained your independent authorization. After you delete information from our service, we may not delete the corresponding information from the backup system immediately, but we will delete the information when the backup system is updated.

3. Changing the scope of your authorization and consent or withdrawing your authorization and consent

You may change the scope of your authorization for us to continuously collect personal information or withdraw your authorization by deleting information, or by performing [Account Management] on our website. You may also withdraw all authorization for us to continuously collect your personal information by canceling your account.

Please understand that each business transaction requires some basic personal information to be completed. After you withdraw your consent or authorization, we cannot continue to provide you with services corresponding to the withdrawal of your consent or authorization, and will no longer process your personal information. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.

4. Canceling your account

You may contact us and apply to cancel your account. It shall be noted information regarding your name, ID number and purchased product model as collected by us upon your authorization and consent will continue to be stored permanently, in order to fulfill the purchase agreement between us and the purchase rules you have agreed to.

After you cancel your account, we will stop providing you with products and/or services relevant to our website, mini programs and other electronic platforms. We will delete your personal information, unless otherwise required by laws and regulations.

5. Responding to your request

If you are unable to access, correct or delete your personal information in the above ways, or if you have any questions, you may contact us as outlined below.

You may be required to provide a written request or prove identity in other ways, in order to ensure security. We will respond to your request within fifteen (15) days after receiving your feedback and verifying your identity. For any reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain fee as the case demands. We may reject requests that are unreasonably repeated, require excessive technical input, bring risks to the legitimate rights and interests of others, or are unrealistic.

If you are dissatisfied with our request, you may also file a civil lawsuit with the people's court in the place where the defendant is domiciled.

In accordance with laws and regulations, we will not be able to respond to your requests in the following cases:   
   1)Related to the fulfillment of obligations under laws and regulations by personal information controllers;   
   2)Directly related to national security or national defense;      
   3)Directly related to public security, public health or major public interests;   
   4)Related to criminal investigations, prosecutions or trials;  
   5)Cases where the personal information controller has sufficient evidence to show that the person involved acted with subjective malice or abuse of rights;   
   6)For the purpose of safeguarding the life, property or other significant legitimate rights andinterests of you or other individuals, and where it is hard to obtain consent from you;   
   7)Cases where responding to your request will cause serious damage to the legitimate rights and interests of the person involved or to other individuals or organizations;   
   8)Cases involving business secrets.

 

Protection of minors' information

Our products and services are mainly for adults. Minors under the age of 18 may not create an account or purchase our products. In the case of the
collection of personal information of minors with parental consent, we will only use or publicly disclose this information when permitted by law,
the parent or guardian's explicit consent, or in cases where it is necessary for the protection of minors.

If we find that we have collected personal information of minors without prior valid parental or guardian's consent, we will take any and all reasonable measures to delete the relevant data as soon as possible.

 

Amendment and Update

With the development of our business and possible changes in laws and regulations, this Privacy Policy will be updated accordingly. We will update the policy in a timely manner on the official DR website and WeChat mini program, and remind you of any update in a timely and appropriate manner.

In the event of any significantly changes, we will also provide a more obvious notice (explaining the specific changes to this Privacy Policy by sending
E-mails, SMS's or special reminders on the browsing page), and obtain your consent again.

The significantly changes as mentioned in this Privacy Policy include the following situations:   
   1)Our ownership structure and organizational structure have changed materially, including changes in owners caused by business adjustments,bankruptcy mergers, etc.;   
   2)Changes in the main objects of personal information sharing, transfer or public disclosure;   
   3)Your right to participate in the personal information processing and the manner of them beingexercised have changed materially;   
   4)When our department responsible for personal information security, contact information and complaint channels have changed;   
   5)When the personal information security impact assessment report indicates that there is a high risk.

Contact Us

If you have any questions, comments or suggestions about this Privacy Policy or on matters related to your personal information, you may
contact us in the following ways, and we will respond to you as soon as possible:

You may call our customer service hotline published on the official DR website: +86 400 01 13520

You may send your request to the official DR E-mail : fwb@darryring.com.

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